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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A popup will appear. It comprises comprehensive info about all the actions that you can perform on the page in question. Each pop-up menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide library of tutorial video clips describing how to work with our hosting Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you searching for, explore our comprehensive Frequently Asked Questions database, which contains questions asked by real clients and offers real solutions. We frequently update our Frequently Asked Questions section with new articles in an attempt to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can contact our great team of technical support engineers available 24-7-365 and ready to assist you with any issue. Each trouble ticket you submit will be replied to within one hour (the average response time is just 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 329626

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com